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Customer Service Guide

Thank you for purchasing our series of products! In order to protect your legitimate rights and interests and relieve your worries, Dongguan Heli Laser Equipment Co., Ltd. makes the following product standard warranty service commitments to you, and provides you with them when you need them:

Before signing the contract, Dongguan Heli Laser Equipment Co., Ltd. provides customers with various production process solutions, and provides laser equipment technical consultation, sample samples, equipment selection and other services.

According to the contract, our company will safely transport the laser cutting machine equipment to the installation location designated by the user within the specified time free of charge, and send technical service engineers to install it on site. In the case that the user has spare parts for installation and debugging, the technical service engineer will complete the installation and debugging of the machine within 1-2 days for the user to use, to ensure that the installation and debugging site environment is neat, clean and orderly.

The company provides free technical training. After installation and commissioning, the buyer's operators will be provided with technical training for no less than 4 days at the buyer's site or the seller's domestic training and maintenance center until the operator can use the equipment normally
To provide customers with all-round after-sales service, the company promises: one-year free warranty for equipment and lifetime maintenance. When the warranty expires, lifetime maintenance services are provided. Extensive software and hardware support is still provided after the warranty expires, and free upgrades are available for life.
Self-service order for consumables and accessories, 24-hour delivery, quick response to your order
Pre-sale service

Installation and debugging

Technical Training

After-sales service
After-sales service
Free online application for proofing

Connect with sales engineers for one-to-one service

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